Terms of Service

Service Scope

VPNJo provides subscriptions to international routes and access to client software for cross-border access and network acceleration. The service covers 90+ countries / 210+ routes and supports Windows / macOS / iOS / Android / Linux. Available routes and connection settings are shown in the user panel and client software. The route directory may change due to maintenance and network conditions.

This service provides network connectivity only. It does not include memberships, content licenses or paid accounts for third-party websites. Access to a destination service remains subject to that platform's regional, account and usage rules. The availability of a route does not guarantee that a destination website will permit access, and third-party content catalogs are not part of VPNJo's service.

Account and Device Rules

No email address is required to create an account; a username and password are sufficient. Users should safeguard their login credentials, subscription information and account access links. Do not publish subscription links or share them with unrelated parties. If credentials are exposed or unusual activity is detected, change the password promptly and describe the situation in a support ticket.

There is no limit on the number of devices connected at the same time, for use by the account holder on devices they own or are authorized to manage. Unlimited devices do not permit reselling subscriptions, renting out accounts, publicly sharing credentials or using a personal subscription to provide network services to third parties. Users are responsible for authorized use and safeguarding their credentials.

Subscriptions and Billing

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. Before choosing, check the plan pricing page for prices, data allowances and billing methods, and confirm the order details before payment. Monthly subscription reset rules do not apply to data packages.

Payment methods are Alipay / WeChat Pay / USDT. Refer to the user panel for payment status, plan activation and remaining data. If the status is incorrect after payment, provide the necessary order information in a support ticket. Do not submit your account password or complete subscription credentials.

You may request a full refund for any reason within 14 days of your first payment. See the Refund Policy for how to apply and for the full terms.

Lawful Use

Users must comply with the laws and regulations applicable where they use the service and ensure that access to destination websites and related content complies with local requirements. The service must not be used for unlawful purposes, including cyberattacks, fraud, distributing malicious software, violating another person's privacy or intellectual property, or accessing, interfering with or damaging another party's systems without authorization.

Users must also comply with third-party platform terms of service and must not use this service to impersonate another person, send unsolicited messages in bulk or disrupt other users' normal connections. Using a network acceleration service does not change a user's legal responsibility for their account, published content or actions.

Availability and Limits of Responsibility

Connection quality is affected by local networks, device settings, carrier routing, destination platform policies and maintenance. VPNJo does not guarantee that a particular route will always be available, that speeds will remain fixed or that specific content will remain accessible. If a problem occurs, check your subscription status and client configuration first, then submit a support ticket for assistance.

Issues caused by changes to third-party platforms, user device failures, external network outages or force majeure will be handled according to their actual cause and applicable law. Users should keep important data backed up. These terms do not exempt VPNJo from liability required by law or limit users' right to seek remedies under applicable law.

Account Termination and Changes to These Terms

If a user resells a subscription, publicly shares access, uses the service unlawfully, attacks service infrastructure or seriously disrupts others, VPNJo may suspend the relevant access based on the nature of the conduct and terminate the account if necessary. Any action should be proportionate to the risk. Users who disagree with an outcome may explain the facts in a support ticket and request a review. Related payments will be handled in accordance with applicable law and the refund policy.

Changes to these terms will be published on this page, and the date at the top will be updated. Significant changes affecting use of the service or user rights will be announced on the site or through the user panel. Changes take effect as provided by applicable law and will not retroactively diminish rights users have already acquired under the law. If users do not accept the changes, they may stop using the service and contact support through a ticket to discuss next steps.